Terms & Conditions Subscriptions L’OR ESPRESSO

1. Recurring Purchase

These Subscription Terms and Conditions (Subscription Terms) govern your agreement with us for the recurring purchase of L’OR ESPRESSO coffee (a "Coffee Subscription"). By opting into a Coffee Subscription, you agree to these Subscription Terms and the General Terms and Conditions for L’OR Home Delivery Service.

We offer a selection of coffee products with the option for recurring delivery.

You can set up a Coffee Subscription by setting a delivery frequency in your online L'OR account or by using this link. Your Coffee Subscription will continue until cancelled in accordance with these Subscription Terms.

2. Who can subscribe? 

2.1 Customers must be at least 18 years old, have a L’OR ESPRESSO account, and reside in United Kingdom to purchase a Coffee Subscription. A minimum order value of £25 (after any applicable discounts) plus delivery charge is required for each recurring purchase on lorespresso.com. 

3. Pricing, Modification and Cancellation

3.1 The prices of the products in your Coffee Subscription and applicable charges, including shipping costs, may change from time to time. 7 days before each recurring order, you will be clearly informed by email of the product prices and applicable charges, including shipping costs. Changes to prices after you have received this notice will not affect that order.

3.2 The products selected in your first order will automatically be included in each subsequent recurring order, delivered at your chosen frequency. 

3.3 All recurring deliveries are scheduled automatically based on your selected frequency and can be cancelled, modified, or paused at any time through your online account. If an order has already been processed before you cancel, modify or pause, the change will take effect on your next billing cycle. 

3.4 Your Coffee Subscription is for personal use only. We reserve the right to set maximum order quantities and to cancel any orders we reasonably believe are not for personal use.

4. Cooling off period

4.1 You have the right to cancel your first Coffee Subscription order within 14 days of receiving your first delivery without giving any reason. If your Coffee Subscription includes a free trial or introductory offer, you will also have a 14-day cooling-off period starting from the end of that trial or offer period. If you cancel before your first delivery has been made, you will receive a full refund. If you cancel after receiving your order, we may reduce your refund to reflect the value of any goods already supplied to you (including delivery costs).

4.2 To exercise your cancellation rights, you can contact our Customer Service team by sending us an email or calling 0808 100 8787. For full details on cancellation, returns and refunds, including other ways to exercise your cancellation right, please refer to Sections 7 and 8 of General Terms and Conditions for L'OR Home Delivery Service.

5. Delivery 

Delivery frequency and dates depend on your selected schedule. For your first Coffee Subscription order, the order confirmation will specify an estimated delivery date range. For subsequent recurring orders, we will send you a dispatch confirmation with tracking information once your order has shipped. If delays are expected, we will contact you.

You can choose from four delivery frequencies, with a minimum order of £25:

• Every month
• Every two months
• Every three months
• Every four months

6. Payments 

6.1 Payments are processed by a third-party provider. At checkout, you’ll be redirected to their site to complete payment using available methods. 

6.2 By subscribing, you authorize us or our payment provider to charge you regularly based on your selected frequency and products. Charges occur at the time of each shipment.
Payment and shipping dates will be communicated via email. 

6.3 If we cannot collect a payment, we will let you know and give you the chance to update your payment details. Your subscription and deliveries will be paused until payment is made. If payment isn’t received within 3 days of the next shipment, we may take steps to recover the outstanding amount.

6.4 If payments remain unpaid, we may engage a debt collection agency. You may be liable for reasonable costs incurred in recovering overdue amounts (for example, collection agency fees or legal costs). We will never charge you more than the actual costs we face in recovering the debt.

7. General 

7.1 We may update these Subscription Terms from time to time. If we make material changes (including pricing or delivery terms), we will notify you by email. You may cancel your subscription in accordance with Section 3.3 if you do not accept the changes. Any changes to the Subscription Terms will only take effect from your next billing cycle.

7.2 We may suspend or terminate access to the Coffee Subscription at any time. If we do so, we will give you reasonable notice where possible and you will not be charged for any orders that you will not receive as a result of such suspension or termination.

7.3 We process your personal data in accordance with our Privacy Policy (https://www.lorespresso.com/en_gb/cp/privacy-policy).

7.4 These Subscription Terms are supplemental to the General Terms and Conditions for L'OR Home Delivery Service, which apply to your Coffee Subscription in full. In the event of any conflict between these Subscription Terms and the General Terms and Conditions regarding a Coffee Subscription, these Subscription Terms shall prevail.