STEP 1

Collect your L'OR capsules in a cardboard box. Put the capsules in one (and only one) plastic bag before putting them in the box to avoid spillage.

STEP 2

Once you have collected at least 200 capsules, request and print a free UPS shipping label by filing in the form below.

STEP 3

Attach your label to your parcel. Please make sure you use a sturdy cardboard box which is no larger than 60x60x50cm in size.

STEP 4

Book a free pick-up via UPS by calling 03457 877 877 or book online. Alternatively, you can also drop off your parcel at your closest UPS drop-off point.

What is Podback?

Podback is a coffee pod recycling service. Created in partnership with the biggest names in coffee pod systems, Nespresso, NESCAFÉ Dolce Gusto and Tassimo, to give people who enjoy the quality and taste of coffee pods simple and easy ways to recycle them. It's the first of its kind in the UK.

What types of pods are accepted in Podback?

All aluminium and plastic pods from participating brands are accepted and can be recycled via the Podback programme. Find out if you can recycle your brand of pods here.

What is the overall carbon impact of the Podback scheme?

The carbon footprint of the service is very important to us, and we are working with our partners to ensure the service is as efficient as possible.

I am in Northern Ireland; can I use the Podback service?

Yes, the service covers the whole of the UK including Northern Ireland.

I am in the Republic of Ireland; can I use the Podback service?

No, the service will initially cover the whole of the UK, including Northern Ireland, but we are already looking at how and when we will expand to the Republic of Ireland in the future.

Where will the pods be processed and recycled?

Aluminium pods will be reprocessed at Tandom Metallurgical Group Ltd. in Congleton, near Stoke-on-Trent. Plastic pods will be reprocessed by Roydon in Swinton, near Manchester.

Are the bags recycled as part of this journey?

Recycling bags are recovered and used to create energy.

Why are L'OR pods made with aluminium when other materials could be available?

L’OR Espresso capsules are made from aluminium to provide you with the best espresso. Aluminium is known to effectively preserve the aroma and the flavours of the coffee and now enables you to enjoy the intense taste of a L’OR espresso for a unique experience. Through the Podback scheme we are working towards all of the aluminium in our pods being recycled and reused.

I use 2 different branded pods; can they go in the same recycling bag?

You can put any participating brand’s pods in the appropriate bag. The teal-coloured bag marked P is for plastic coffee pods or the white bag marked A is for aluminium coffee pods. If you use both aluminium and plastic pods you cannot put them in the same bag, you will need to use separate bags. This is so they can be sent to the correct reprocessing facility.

Do I need to remove the used coffee grounds before putting them into the drop off bag?

No, the coffee grounds are removed from the pods at the reprocessor. The coffee is then used as a soil improver and to create renewable energy.
Please drain any remaining liquid from your used pod before adding it to your recycling bag.

I don't have a Collect+ location near me, can I send my used coffee pods directly to you?

Unfortunately as part of the Podback scheme, your pods can only be recycled through Podback Drop Off or Podback Kerbside Collection at this time.

How do I recycle my pods through Podback?

Kerbside - With Kerbside you simply fill your Podback recycling bag with used pods and leave it outside with your other waste and recycling on your normal waste collection day. You get your kerbside recycling bags by registering for this service. Find out if kerbside is available in your area here.

Drop Off - With Drop Off you can take your filled Podback recycling bag to your nearest Collect+ location. Collect+ partners with local shops around the UK offering a place to drop off your recycling bags. You will need a label to return your Podback bag. These can be printed at home or in any Collect+ store for free. Recycling bags for Drop Off are available from participating brand websites, and we hope to have these available in supermarkets soon. Please note that all Collect+ locations currently have the facility to print labels in store.

How does the recycling process work?

The sorting and reprocessing stages are overseen by ourselves and partners in the UK, meaning we have complete visibility over what happens to our pods. After collection, the coffee pod materials will be separated from the used coffee grounds. The plastic pods are processed to produce high-grade plastic pellets which can be used by manufacturers to produce high-grade plastic items, such as furniture. The coffee grounds go through anaerobic digestion producing a combination of biogas and soil improver. This is an iterative process and we hope as our volumes of collected pods increase, we can make this process even more circular.

How do I get a hold of a recycling bag?

The recycling bag you need depends on the recycling collection route you are using. The bags for kerbside are available through on the Podback website, if this service is available in your area. You will need to register to receive these bags. Find out if kerbside is available in your area here. 

We’ll add Podback bags to every order made through our website. The quantity of Podback bags you’ll receive will cover the number of capsules in your order.

If you require additional bags you can order these here. 

Where is my nearest Collect+ drop location?

You can find your nearest Collect+ drop location here.

I don’t have a printer to print a label at home – what should I do?

If you don't have a printer, select the Print in Store option when arranging a label. You will be emailed a barcode, present the barcode to the store assistant using your mobile device. They will print the label for you for FREE. You can generate a barcode to return your Aluminium pods bag here, or your Plastic pods bag here.

Can I use the Podback kerbside collection bags for drop off? For example, with Collect+?

No. You must use the bags designed for the collection route.

How many used pods will fit into the recycling bags?

The quantity of pods will depend on the brand of pods you use. Please fill the recycling bag to the dotted line, ensuring used pods are drained of any liquid.

Can I use other/generic bags to return my used pods?

Used pods will only be accepted in designated Podback bags, whether that be at a drop off point, or kerbside collection.

Are the bags recycled as part of the recycling process?

The current recycling bags are not recycled as part of the recycling process due to their contact with liquids, labels and other complex materials. The bags are recovered from waste and used to create energy. We are looking at ways to recycle these in future.