Inspiratie

selling and supplying products and services to our customers

processing orders and dealing with enquiries from our customers

managing returns and refunds

protecting our customers, employees and other individuals

promoting, marketing and advertising our products and services

sending promotional communications which are relevant and tailored to individual customers

administering reward or loyalty schemes

understanding our customers’ behaviour, activities, preferences, and needs;

improving existing products and services

developing new products and services

complying with our legal and regulatory obligations;

preventing, investigating and detecting crime, fraud or anti-social behaviour

handling customer contacts, queries, complaints or disputes

managing insurance claims by customers

taking appropriate legal action against third parties

handling legal claims or regulatory enforcement actions taken against us

fulfilling our duties to our customers, colleagues, shareholders and other stakeholders