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Service & support

L'OR BARISTA®

coffeemachine

Coffee machine
Power and electricity

The lights on my L'OR BARISTA coffee machine come on.

Possible solutions

The lights on your L'OR BARISTA coffee machine will help you use, clean, and maintain your machine. Please find below the meanings of the different lights on the L'OR BARISTA machine:

  1. The on/off button flashes quickly: the water tank is empty or incorrectly positioned.
  2. The selected coffee button flashes slowly: the machine is brewing your coffee.
  3. The selected coffee button flashes quickly: the type of coffee selected is in "programming" mode or new parameters are saved.
  4. The lights of the Ristretto and Lungo buttons flash simultaneously after the coffee has been brewed: this means that it is time to descale the machine to avoid any build-up of limescale that could clog the circuit.
Performance

Which capsules work with my L'OR BARISTA coffee machine?

The L'OR BARISTA coffee machine has been created to work with L'OR classic espresso capsules and L'OR BARISTA double espresso capsules, as well as Nespresso®* capsules and most other compatible capsules, such as Café Royal®*, Carte Noire®, Grand'Mère®*, illy®*, Lavazza®*, Senseo®, and most supermarket brands.
*Brand belonging to a third party unrelated to JACOBS DOUWE EGBERTS

How do I set up and use my L'OR BARISTA coffee machine?

To set up and use your L'OR BARISTA coffee machine:

  1. Rinse and fill the water tank.

  2. Place the water tank on the machine.

  3. Place a bowl under the machine’s nozzles (where the coffee usually flows out). Do not insert a capsule, and make sure the lever is down.

  4. Press the on/off button to turn on the machine. The on/off button will flash slowly to indicate that the machine is preheating.

  5. When all the lights on the machine are on continuously, press the lungo button. The water flows through the nozzles. Note: when the internal water circuit is empty, the machine hums. When there is water running through the machine, the buzzing sound is less loud. This is normal.

  6. The machine is ready for use when all buttons are lit continuously.

  7. Remove the bowl.

  8. The machine is now ready for use.

  9. Note: these instructions are for cleaning the coffee circuit. Repeating these operations every three days ensures optimal coffee quality.

How to use L'OR® capsules in the L'OR BARISTA coffee machine?

To use the L'OR BARISTA coffee machine, simply raise the lever and insert your single or double espresso capsule. Close the capsule compartment by lowering the lever. The machine will automatically recognize which type of capsule you have inserted. Press the button of your choice: ristretto, espresso, or lungo.

How to prepare a coffee with the L'OR BARISTA system?

Instructions to flush your L'OR BARISTA Coffee Machine

  1. Press the on/off button on the machine. The on/off button will start flashing to indicate that the machine is preheating.

  2. Place one or two cups under the coffee nozzles, depending on how much coffee you want to brew.

  3. Raise the lever.

  4. For one classic cup of coffee: insert a single L'OR Espresso capsule. For two cups of coffee or for a double coffee, insert a L'OR BARISTA double espresso capsule.

  5. Close the capsule compartment by lowering the lever.

  6. When the on/off button stops flashing, and all the buttons are lit continuously, press the type of coffee of your choice: ristretto, espresso, or lungo.

  7. o not raise the lever until the coffee has finished brewing. Coffee preparation is complete when the lights stop flashing and the coffee stops flowing.

Which button should I press to brew my coffee?

The L'OR BARISTA coffee machine offers three coffee strengths: ristretto, espresso and lungo, which allows you to create all of the espresso palettes. By default, the coffee sizes are: 25ml for a ristretto, 40ml for an espresso and 110ml for a lungo, but you can customize these coffee strengths as suggested in the "useful tips" section.

How do I maintain and clean my L'OR BARISTA coffee machine?

Clean the drip tray unit, cup stand, and the used capsule drawer once a week.

To clean all parts of the machine:

1. Remove the drip tray unit, cup stand, and used capsule drawer from the machine.

2. Remove the drip tray from the lower drip tray.

3. Rinse the drip tray and cup stand under lukewarm running water, or put them in the dishwasher.

4. Remove the used capsule drawer by pulling it out.

5. Empty it.

6. Rinse all parts under lukewarm running water. Dry all parts with a soft cloth. You can also clean these items in the dishwasher.

7. Clean the interior compartment of your machine with a soft, damp cloth, then with a soft, dry cloth.

8. Reassemble all parts.

To clean the water tank:

Clean the water tank once a week by rinsing it well under the tap. Do not use the dishwasher to clean the water tank.

To clean the coffee dispensing nozzles:

Clean the coffee dispensing nozzles once a week by following these steps:

1. Remove the two parts of the coffee dispensing nozzle (the coffee nozzle units and the nozzle cover) by pulling downwards.

2. Separate the two parts and rinse them under lukewarm water or in the dishwasher.

3. Reassemble the two parts. Check that the coffee dispensing nozzles are correctly positioned.

4. Put everything back on your L'OR BARISTA machine.

The indicator lights of your L'OR BARISTA coffee machine will help you to use, clean, and maintain your appliance. Find out what the light signals mean of your L'OR Barista coffee machine.

Meaning of all light signals

How do I descale my L'OR BARISTA coffee machine?

Descale your machine when the Ristretto and Lungo buttons start flashing simultaneously after brewing a coffee. Descaling your machine regularly will ensure that you get delicious coffee in every cup, with the right amount of water and at the ideal temperature. To descale your machine:

Prepare your L'OR BARISTA coffee machine

We recommend that you use the L'OR BARISTA CA6530 descaler (available soon) to descale your L'OR BARISTA coffee machine.

1. Turn on your machine and remove the water tank.

2. Fill the water tank with half of the bottle of descaling liquid, as indicated on the bottle.

3. Fill the water tank to the maximum with fresh water.

4. Put the water tank back on the machine.

5. Empty the capsule insertion compartment by opening and closing the lever.

6. Remove the drip tray and place a container that will hold at least 1.5 litres under the coffee dispensing nozzles. Your coffee machine is now ready for the descaling process.

Descale your L'OR BARISTA coffee machine:

1. Press the ristretto and lungo buttons simultaneously to activate the "descaling" mode.

2. Press the blinking ristretto button to start descaling.

3. Your coffee machine will start descaling in intervals. It may take up to 30 minutes.

4. After descaling, empty the container and rinse the water tank.

5. Refill the water tank with fresh water and replace the empty container.

6. Replace the water tank and start rinsing the machine by pressing the blinking lungo button.

7. The machine will dispense water until the water tank is almost empty. This may take up to 3 minutes.

Your coffee machine will switch off automatically after completing the descaling process. Your L'OR BARISTA coffee machine is now ready to be used again.

Coffee does not come out of my L'OR BARISTA coffee machine.

If the coffee no longer flows from your L'OR BARISTA coffee machine, or if only a few drops come out, you can, in most cases, solve the problem yourself, by resolving the following situations:

- There is not enough water

- Check that you still have enough water in the tank to make the coffee of your choice.

- The water tank is not positioned correctly.

- Check that the water tank is correctly positioned on the coffee machine.

Coffee dispensing nozzles

Check that the coffee dispensing nozzles are correctly placed on the nozzle cover by following the steps below:

1. Remove the two parts of the coffee dispensing nozzles (the coffee nozzle units and the nozzle cover) by pulling downwards.

2. Reassemble the two parts. Check that the coffee dispensing nozzles are correctly positioned.

3. Put everything back on your L'OR BARISTA machine.

The coffee dispensing nozzles are dirty

1. Remove the two parts of the coffee dispensing nozzles (the coffee nozzle units and the nozzle cover) by pulling downwards.

2. Separate the two parts and rinse them with water or put them in the dishwasher.

3. Reassemble the two parts. Check that the coffee dispensing nozzles are correctly placed, then put everything back on your L'OR BARISTA machine.

Limescale build-up

If limescale has accumulated in the internal circuits of the coffee machine, it can reduce the temperature of the coffee that flows out. To avoid this, descale your L'OR BARISTA coffee machine regularly. Note: the Lungo and Ristretto buttons will start flashing after brewing a coffee to indicate that it is time to descale your machine. You can find instructions on how to descale in the user manual supplied with your L'OR BARISTA machine, or you can watch the video below. We recommend that you use the L'OR BARISTA CA6530 descaling agent (available soon).

If the problem persists, please contact us.

My L'OR BARISTA coffee machine makes different strengths of coffee than it did before.

My L'OR BARISTA coffee machine does not dispense the same amount of water as usual. If you notice that your L'OR BARISTA coffee machine dispenses more or less coffee than usual, something may have happened to the settings. To solve the problem yourself:

Setting the coffee quantity

Each type of coffee can be programmed to suit your taste. It is possible that the settings have changed over time.

To set the quantity of coffee to suit your taste:

1. Switch on your L'OR BARISTA coffee machine and wait for the pre-heating time.

2. Fill the water tank.

3. Insert a capsule and lower the lever. Note: insert a L'OR BARISTA double espresso capsule if you want a double espresso or two espressos at the same time.

4. Press and hold the button for the type of coffee you want for 3 seconds. Stop pressing when the button begins to flash rapidly.

5. Your coffee machine will start brewing coffee. Press the button again when the cup contains the amount of coffee you want. The machine is now programmed to dispense this amount of coffee for the type of coffee you have set.

Note: if you press the button for the type of coffee to be set too soon, the machine will program the minimum amount of coffee for that coffee, as you can see in the table below. If you press the button too late, the machine will program the maximum amount of coffee for that coffee.

To reset the coffee quantity of all coffee types:

1. Switch on your L'OR BARISTA coffee machine and wait for the pre-heating time.

2. Simultaneously press and hold the three coffee type buttons (ristretto, espresso and lungo) simultaneously until all three flash.

3. The machine is now reset with the originally programmed coffee quantities.

If the problem persists, please contact us.

Why do the Ristretto and Lungo buttons start flashing after making a coffee?

This indicates that you need to descale and/or clean your machine.

What spare parts are available for my L'OR BARISTA coffee machine or milk frother?

You can order spare parts for your L'OR BARISTA coffee machine or milk frother from the Philips online shop. Find the list of accessories that are compatible with your L'OR BARISTA coffee machine.

Follow these steps to see which accessories are available for your L'OR BARISTA coffee machine.

1. Go to philips.com/parts-and-accessories

2. Use the search bar by model number or search for your product

3. Use the search filters on the side to narrow your search

Please contact us if you would like more information.

How do I use the L'OR BARISTA milk frother?

You can use the L'OR milk frother to froth lukewarm or cold milk, or even to heat milk.

Follow the steps below to get the most out of your milk frother.

1. Fill the milk frother below the mark indicating the maximum level.

2. Press the "on" button to create lukewarm milk froth. Press and hold the "start" button for 3 seconds to create cold milk froth.

To heat milk: you can use your L'OR milk frother to heat milk, without frothing it:

1. Detach the metal whisk from one side first.

2. Remove the metal whisk and press the "on" button to heat the milk.

How to clean the L'OR milk frother

Disassemble and clean all parts of your milk frother regularly after each use to ensure delicious milk froth.

1. Detach the metal whisk, shaft, and cover.

2. Rinse the milk container under lukewarm water.

3. Rinse the metal whisk, the shaft, and the cover under lukewarm water, or wash them all in the dishwasher.

4. Wipe the base with a clean, damp cloth if necessary.

You can use the image below as a guide for cleaning your milk frother.

My milk frother is not working properly.

It may happen that the froth of your L'OR® milk frother is not as smooth and creamy as desired. Please note that the milk frother always contains a few drops of milk after preparing the froth. If this is not the problem, the following may be the cause of the situation:

The metal whisk is not attached

Check that the metal whisk is attached to the shaft. It is not possible to create milk froth without the metal whisk.

Amount of milk

Always put more milk than the minimum indicated in the milk container.

Type of milk and temperature

The quality of milk froth may differ depending on the type of milk and the brand. We recommend that you use semi-skimmed cow's milk, at refrigerator temperature, to obtain the creamiest milk froth.

The L'OR milk frother is dirty

1. Detach the metal whisk, shaft and cover.

2. Rinse the milk container under lukewarm water.

3. Rinse the metal whisk, the shaft and the lid under lukewarm water, or wash them all in the dishwasher.

4. Wipe the base with a clean, damp cloth if necessary.

You can use the image below as a guide for cleaning your milk frother.

Check that the metal whisk is securely attached to the shaft. It is not possible to froth milk without the metal whisk. The milk frother must cool down before being used again. The "on" button flashes to indicate that the L'OR® milk frother needs to cool down before you use it again. Make sure you let it cool for a few minutes. Tip: To speed up the cooling time, you can run the milk container under cold water.

How do I adjust the coffee strength with my L'OR BARISTA coffee machine?

The L'OR BARISTA coffee machine allows you to adjust the quantity of coffee according to your taste. Each type of coffee (ristretto, espresso, lungo) can be programmed for the strength of your choice.

The table below shows the programming possibilities for each type of coffee in your L'OR BARISTA machine.

To set the quantity of coffee according to your taste:

1. Switch on your L'OR BARISTA coffee machine and wait for the pre-heating time.

2. Fill the water tank.

3. Insert a capsule and lower the lever. Note: insert a L'OR BARISTA double espresso capsule if you want a double espresso or two espressos at the same time.

4. Press and hold the button for the type of coffee you want for 3 seconds. Stop pressing when the button begins to flash rapidly.

5. Your coffee machine will start to brew coffee. Press the button again when the cup contains the amount of coffee you want. The machine is now programmed to dispense this amount of coffee for the type of coffee you have set.

Note: if you press the button for the type of coffee to be set too soon, the machine will program the minimum amount of coffee for that coffee, as you can see in the table below. If you press the button too late, the machine will program the maximum amount of coffee for that coffee.

To reset the coffee quantity of all coffee types:

1. Switch on your L'OR BARISTA coffee machine and wait for the pre-heating time.

2. Simultaneously press and hold the three coffee type buttons (ristretto, espresso and lungo) until all three flash.

3. The machine is now reset with the factory programmed coffee quantities.

The L'OR BARISTA coffee machine interrupts coffee preparation in the middle of a cycle.

Your water tank may be empty. Please fill the water tank and try again.

The L'OR BARISTA coffee machine continues to drip after making coffee, what should I do?

Once the pump has stopped, you can have your coffee whenever you want. The drip tray is large enough to catch any drips after making the coffee. If you wish to stop the dripping, you can raise the lever after preparing your coffee.

The flow of coffee from my L'OR BARISTA coffee machine is not straight.

If the coffee no longer flows normally from your L'OR BARISTA coffee machine, it is possible that the coffee dispensing nozzle is missing or incorrectly installed. Replace the nozzle correctly.

Unusual noise

My L'OR BARISTA coffee machine is making more noise than usual.

Is the water tank correctly positioned? Is there enough water in the water tank? Do you need to descale the machine? Depending on the brand of capsules, you may hear a different sound. Does your L'OR BARISTA coffee machine making more noise than usual? You may be able to fix this problem yourself in the following situations:

The water tank is not correctly positioned

Check that the water tank is correctly positioned on the machine.

The water tank is empty

Your L'OR BARISTA coffee machine hums louder when there is not enough water in the water tank. Fill the water tank with fresh water.

Air trapped in the water circuit

When there is no more water in the internal circuits of the machine, it produces a lower humming sound. Air may be trapped in the water circuit. To resolve this problem:

1. Switch on the machine.

2. Remove the capsule from the capsule insertion compartment.

3. Press the lungo button to fill the water circuit with water.

Once you have followed these steps, insert a new capsule, and try again.

Different capsules

Depending on the brand of capsules you use, your L'OR BARISTA® coffee machine may produce a different sound.

Limescale build-up

If limescale has accumulated in the internal circuits of the coffee machine, this can reduce the temperature of the coffee flowing out. To avoid this, descale your L'OR BARISTA coffee machine regularly. Note: the Lungo and Ristretto buttons will start blinking after brewing a coffee to let you know that it is time to descale your machine. You can find instructions on how to descale your coffee maker in the user manual supplied with your L'OR BARISTA® machine, or you can watch the video below. We recommend that you use the L'OR BARISTA CA6530 descaler (available soon).

If the problem persists, please contact us.

Temperature

The coffee prepared with the L'OR BARISTA system isn’t hot enough.

Several factors can influence the temperature of the coffee after preparation. These tips allow you to optimize the temperature of your coffee prepared with the L'OR BARISTA machine.

Cup size and shape

Thick-walled mugs absorb more heat than thin-walled mugs. For hotter coffee, use a thin-walled cup. Also, to get really hot coffee, don't use a cup that's too big for the coffee you're making. Whenever possible, adjust the size of your cup to the size of the coffee you are brewing.

Cup and machine temperature

Place a cup under the coffee dispensing nozzles and press one of the coffee brewing buttons without using a capsule to preheat both the cup and the machine. You will notice that the coffee will stay hot longer.

Using milk

By adding cold milk to your coffee, you lower the temperature of your coffee. For a hot latte drink, pre-heat the milk before pouring it into your coffee.

Limescale build-up

If limescale has accumulated in the internal circuits of the coffee machine, this can reduce the temperature of the coffee flowing out. To avoid this, descale your L'OR BARISTA coffee machine regularly. Note: the Lungo and Ristretto buttons will start flashing after brewing a coffee to let you know that it is time to descale your machine. You will find instructions on how to descale in the user manual supplied with your L'OR BARISTA machine, or you can watch the video below. We recommend that you use the L'OR BARISTA CA6530 descaler (available soon).

My L'OR BARISTA coffee machine takes too long to preheat.

The normal pre-heating time for your L'OR BARISTA coffee machine is 25 to 30 seconds at room temperature. If the warm-up time is longer than usual, one of the following may be the cause:

Pre-heating time

Warm-up time may vary. A warm-up of less than one minute is normal. If the warm-up time exceeds one minute, something may be wrong. Please contact us.

Different caps

Coffee preparation time may differ depending on the brand of capsule. This is completely normal and will not affect your L'OR BARISTA coffee machine.

Limescale build-up

If limescale has accumulated in the internal circuits of the coffee machine, this can reduce the temperature of the coffee that flows out. To avoid this, descale your L'OR BARISTA coffee machine regularly. Note: the Lungo and Ristretto buttons will start blinking after brewing a coffee to indicate that it is time to descale your machine. You will find instructions for descaling in the user manual supplied with your L'OR BARISTA machine, or you can watch the video below. We recommend that you use the L'OR BARISTA CA6530 descaler (available soon).

Mechanical

I cannot open the lever of my L'OR BARISTA coffee machine.

If you are unable to open the lever of your L'OR BARISTA coffee machine, one of two situations may be the cause:

- The used capsule drawer is full. If the used capsule drawer is full, you cannot open the lever. Empty the used capsule drawer and try again.

- The capsule insertion compartment is blocked. It may happen that the capsule insertion compartment gets blocked during the preparation of a coffee, which means that your coffee stops flowing while you still hear the pump. Let the machine rest for 45 minutes to an hour, and try to open the lever again. You may need to force it a little.

Please contact us if the problem persists.

I cannot close the lever of my L'OR BARISTA coffee machine.

If you are unable to close the lever of your L'OR BARISTA coffee machine, one of the following may be the cause:

- The used capsule drawer is full. If the used capsule drawer is full, you cannot close the lever of the machine. Empty the used capsule drawer and try again.

- A capsule is stuck. It may happen that a capsule gets stuck in the capsule insertion compartment.

Remove the capsule and insert it again. Follow the steps below if you are unable to remove the capsule:

1. Remove the drip tray and used capsule drawer.

2. Try pushing or pulling the capsule from below.

3. You may need to move the lever slightly.

Do not force the lever if it becomes difficult to close. If you are using compatible plastic capsules, you may need to press harder on the lever to close it than with aluminium capsules.

Please contact us if the problem persists.

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